Digital Support Hub

Fulton County

Digital Support Hub

Digital Support Hub

Fulton County Government's Information Technology Web Content Management Division is committed to  establishing an online presence for our many departments. The Information Technology department has implemented a Digital Support Hub to provide employee assistance in regard to various software applications. 

Services provided:

The Digital Support Hub provides Fulton County employees with a one-on-one technical support consultation through virtual meetings in response to accommodate for any issues. This service is generated through qualtrics surveys and automated emails to ensure efficient and timely assistance. 

Digital Support Hub

FRequently Asked Questions

Zoom FAQs

Click here to visit the Zoom website for help with Zoom calls

Joining a meeting 

How do I join a Zoom meeting?
- You can join a meeting by clicking the meeting link or going to join.zoom.us and entering in the meeting ID.

How do I join computer/device audio?
- On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings

How do I schedule a meeting?
- You can schedule a meeting on the web, through the Zoom Desktop client or mobile app, or through one of our many integrations.

How do I reset my password?
- You can reset your password at zoom.us/forgot passwordRead step by step instructions and how to fix common password issues. 

Scheduling a meeting

How do I schedule a meeting?
You can schedule a meeting on the web, through the Zoom Desktop client or mobile app, or through one of our many integrations.

How do I invite others to join my meeting?
- You can invite others to join your meeting by copying the join URL or meeting invitation and sending it out via email. There are many other ways to invite others to join your meeting 

Google Drive faqs

Create File

On your computer, open a Google Docs, Sheets, Slides, or Forms home screen.

Click Create Plus.

Save File

When you're online, Google automatically saves your changes as you type. You don't need a save button.
If you aren't connected to the Internet, you can set up offline access to save your changes.
Once offline access is turned on, changes will save to your device as you enter text, and will save to Drive once reconnected.

Make a copy of a file

 1.On your computer, open a Google Docs, Sheets, Slides, or Forms home screen.
2.Open the file you want to make a copy of.
3. In the menu, click File and then Make a copy.
4.Type a name and choose where to save it. If you want to copy comments from a document, spreadsheet, or presentation, click Copy comments and suggestions. You can choose to include resolved comments and suggestions in your new copy.
5.Click Ok.

microsoft teams faqs

What is Microsoft Teams?

Microsoft Teams is a chat and collaboration platform where all conversations, meetings, files, and notes can be accessed by team members in one place. This is an evergreen service that is continually evolving and developing.

How do I get Microsoft Teams?

Teams is included with Office 365 business and enterprise plans.

For mobile devices, go into the Apple App Store (for iOS devices) or the Google Play or Samsung App Store (for Android), and search for Microsoft Teams.

For more detailed instructions, follow the instructions specific to your device below:

https://docs.microsoft.com/en-us/microsoftteams/get-started-with-teams-quick-start

What is a Team?

Teams are collections of people, content, and tools that center around different projects and jobs within an organization. In Microsoft Teams, team members can have conversations and share files, notes, and more.

What is a channel?

Channels are dedicated sections within a team to keep conversations organized by specific topics, projects, disciplines–whatever works for your team!

Which browsers are supported?

The Microsoft Teams app works in the following desktop browsers:

- Internet Explorer 11
- Microsoft Edge
- The latest version of Chrome
- The latest version of Firefox
- Safari (was having issues)

office 365 faqs

How do I install Microsoft Office 365?
To install Microsoft 365, or Office as a one-time purchase, visit account.microsoft.com. Sign in with the Microsoft account that you used to purchase, or have already associated, with the subscription or one-time purchase product, and then follow the onscreen instructions to install. Learn more about how to install Microsoft 365 or Office.
 
If you need to set up your account and install Microsoft 365 or Office for the first time, visit setup.office.com. Learn more about where to enter your Office product key.
 
To download and install older versions of Office, visit office.com/downloadoffice.

Will Microsoft 365 be identical on a PC and a Mac?
No. Apps are tailored to work best on each operating system. The apps available for Mac users and the specific features included may be different from those available for PC users. With Microsoft 365, you can be flexible. With your account, you are not limited to exclusively Mac or exclusively PC, so you can transition across devices.

Do I keep control of my documents with a Microsoft 365 subscription?
Yes. Documents that you have created belong fully to you. You can choose to store them online on OneDrive or locally on your PC or Mac.

How do i share my subscription benefits with members of my family?
If you have an active Microsoft 365 Family subscription, you can share it with up to 5 members of your household. Each household member you share your subscription with can install Microsoft 365 on all their devices and sign in to five devices at the same time.

To add someone to your subscription, visit account.microsoft.com and follow the on-screen instructions to add a user. Each person you add will receive an email with the steps they need to follow. Once they have accepted and completed the steps, their information, including the installs they are using, will appear on their My Account page. You can stop sharing your subscription with someone or remove a device they are using at account.microsoft.com.

 

WebEx faqs

How do I share a presentation or document?

- First things first: You have to have started a meeting or session of some sort (such as a training session) to do this. Then, from within your meeting window, choose Share –> Presentation or Document. An Open dialog box is displayed; select the file you want to share and click Open.

How do I join a meeting?

- You can join two types of WebEx meetings: listed and unlisted. A listed meeting appears on the public meeting calendar. An unlisted meeting (logically enough) doesn’t.
To join a listed meeting, follow these steps:
1. Go to the WebEx URL provided by the meeting host.
2. Click the Join link next to the meeting you want to join.
3. Enter your name, e-mail address, and password, if the host assigned one.
4. Click OK.
You’ll now be connected.

How do I share remote control of My Desktop?

Sharing control of your desktop is a great way to provide technical support for a software product or to let your customer view a graphic, animated demo, or document on your computer.

First you have to start a meeting, session, or event. Then follow these steps to share your desktop:
1. Choose Share –> Desktop.
2. Select a user you want to share control with.
3. Click OK.

How do I invite attendees from within a WebEx meeting?

Sometimes you’re in the middle of a meeting and you realize Bob Whatshisname from Accounting really should have been invited. You can invite him during a meeting easily by following these steps:
1. Choose Participant –> Invite.
2. Select the By E-mail option.
3. Enter the invitee’s e-mail address in the dialog box that appears and click the Send Invitation button.

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