Employee Frequently Asked Questions and Resources




commuter service updates

Can i update my commuter payroll deductions due to covid-19?

Yes. Below are service change announcements for Marta, Cobb Linc, Gwinnett Express Transit and GRTA Xpress (Blue/Green) due to the COVID-19 pandemic. Click here to access the Payroll Deduction Cancellation Form  to cancel your payroll deduction for one of these partners.  Email completed form to payrollunit@fultoncountyga.gov.

marta service changes

MARTA has made service plan changes to bus and rail operations to address the dramatic ridership and revenue decline seen in the wake of this national health crisis. Effective Monday, April 20, 2020, to prioritize essential transit service, MARTA is reducing bus service to the 41 routes to prioritize essential transit service during the COVID-19 pandemic. Visit  https://www.itsmarta.com/MARTA-service-modifications.aspx to learn more about Changes to Bus Service, Changes to Rail Service and Changes to Street Car Service.

cobb linc transit service changes

CobbLinc will temporarily suspend operation of Routes 101 and 102. Operation of Route 100 will continue with a reduced schedule that has been modified to serve Marietta Transfer Center for passengers who would normally use Route 101. Route 102 passengers may consider driving to Busbee Park-and-Ride lot to access Route 100 Express Service. Route 100 will operate fare free.  Visit https://www.cobbcounty.org/transportation/cobblinc/announcements to learn more.

gwinnett county express transit service changes

Gwinnett County Transit will no longer run commuter express bus routes to downtown Atlanta, with an exception for Route 110, until further notice. Fare box collection will also be temporarily suspended on Route 110.  Click here to learn more.

grta xpress transit service changes

The State Road and Tollway Authority is reducing the service levels of Xpress transit to balance the need to implement social distancing on the coaches while efficiently serving a much smaller ridership that still includes essential workers in the region. Visit https://www.xpressga.com/reducedschedule/  for the reduced schedule and to learn more.


employee benefits faq's

what resources are available through anthem (bcbs)?

Employees who have Anthem (BCBS) can take advantage of telehealth/virtual doctor visits. Telehealth provides 24/7 doctor visits through live video from the comfort of your own computer or cell phone with internet connection. Just enroll online at www.livehealthonline.com or on the free mobile app.

Also if you think you have COVID-19 symptoms, Sydney Care can help. Check your potential risk quickly with the 24/7 Sydney Care mobile app. Click here to learn more

Anthem Waives Cost Share for COVID-19 Treatment Click here for information

What covid-19 resources are available through eap?

Regardless of the medical plan option you choose—or even if you don’t choose Fulton County medical plan coverage— you and your eligible family members will have access to EAP.
EAP provides free, confidential, short-term assistance and counseling designed to help individuals resolve a variety of personal concerns. There are no costs, fees or copays. EAP also can help you find child care. Just call 800-999-7222 or visit anthemEAP.com and enter Fulton. Click here to learn more.
A series of on demand webinars will be also placed on the EAP website in the NEWS FOR YOU/COVID 19 section:
  • Talking with your child about COVID – 19
  • The Intersection of Uncertainty and Parenting with COVID – 19
  • Living in Uncertain Times
  • Financial Uncertainty
  • Hand Washing
  • When and Where to get Medical Advice

What changes impact employees with kaiser permanente insurance?

Employees who have Kaiser Permanente need to be aware of some facility closings and other modifications. Some Kaiser facilities have temporarily closed or have only certain services available like well-visit pediatric appointments. Click here to learn more about these changes

Employees can take advantage of telehealth/virtual doctor visits. Telehealth provide 24/7 doctor visits through live video from the comfort of your own computer or mobile device with internet connection. To get started register on www.kp.org  or on the free mobile app. 

Kaiser has also announced it will waive all member out-of-pocket costs for inpatient and outpatient services related to the treatment of COVID-19, as of April 1, 2020. This is intended to alleviate the cost burden and stress on impacted members of paying for care. It will apply for all dates of service from April 1 through May 31, 2020, unless superseded by government action or extended by Kaiser Permanente. Kaiser Permanente previously announced on March 5 that it was waiving all member costs for diagnosis and testing related to COVID-19. On March 21, it suspended individual and group terminations for failure to pay monthly dues through April, to allow members more time to make payments before their coverage would be affected.

Kaiser Permanente has created a list of COVID-19 education videos that can be found here on their YouTube playlist